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Stuck on something? Most questions have a fast self-serve answer; when you do need us, a couple of details make the difference between a quick fix and a long back-and-forth.

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Check these first

FAQ

Common questions about tracking, metrics, freshness, and billing.

Errors

What each status code and code means, and how to fix it.
For account, organization, or API-key issues, the dashboard is usually the quickest path — manage keys on API keys.

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Email support

If you still need a hand, email support@creatoraudit.com. To help us trace the problem, always include:
  • The X-Request-ID from the failing response. Every response carries one — read it from the response headers (for an error, it’s also echoed in the body). It lets us find the exact request in our logs.
  • The endpoint and timestamp — for example POST /v2/accounts at 2026-06-15T14:03:00Z.
  • What you expected vs. what happened, and the full error body if you have it.
# The X-Request-ID is in the response headers:
curl -i https://api.creatoraudit.com/v2/whoami \
  -H "Authorization: Bearer YOUR_API_KEY"
# -> X-Request-ID: 7f3a…
Never share your full API key in an email or screenshot. The X-Request-ID and the endpoint are enough for us to find the request.